Location: Goregaon East, Mumbai
Reporting To: VP – Channel Transformation

About the Role
We are seeking a energetic and strategic Senior Manager – Channel Communication & Learning and Development to drive capability building, communication excellence, and digital enablement across DTDC’s extensive partner and franchise network.
This role is critical in ensuring that operational changes, business policies, customer service standards, and digital transformation initiatives are consistently understood, adopted, and executed across a geographically dispersed channel ecosystem.

Key Responsibilities
Hybrid Learning & Capability Development
Design and execute a scalable, pan-India learning roadmap integrating classroom workshops, LMS-based e-learning, virtual sessions, and mobile-first micro-learning modules.
Build structured onboarding journeys for new franchisees, channel partners, and frontline network teams.
Develop role-based learning pathways focused on operations, customer experience, compliance, sales enablement, and digital tools.

Multilingual Content & Enablement




Create and oversee training content, SOPs, job aids, videos, and operational collateral in multiple Indian languages to ensure high adoption across diverse regions.
Maintain consistency of messaging and learning outcomes while localizing content for regional relevance.

Channel Communication & Change Management
Draft clear, concise, and engaging communications related to:
Policy and process updates
Incentive and payout changes
Product and service launches
Operational advisories
Strategic transformation initiatives
Ensure communications are partner-centric, easy to understand, and aligned with business objectives and profitability.

Team Leadership
Lead and coach a team of 5–6 regional trainers across India.
Define KPIs linked to onboarding effectiveness, training completion, compliance, service quality, and partner engagement.
Drive governance through training calendars, audits, feedback loops, and perf

📌 Sr. Manager L&D (Mumbai)
🏢 DTDC Express
📍 Mumbai