Overview

At Small Medium Enterprises and Channel (SME&C;), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C; is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a quick-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C; can be the next step in your career. Together, we are shaping the future of business.

As a Customer Success Account Management (CSAM)



Manager in our Customer and Partner Success (CPS) organisation, you lead a high performing team of Customer Success Account Managers (CSAMs) in our India Region, in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth

This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong cus

📌 Customer Success Account Mgmt (Bengaluru)
🏢 Microsoft
📍 Bengaluru