Location: Pedder Road, Mumbai | Type: Full-time
Company: Karan Gupta Consulting (KGC)

About KGC
Karan Gupta Consulting (KGC) is a leading education and career consulting firm helping students and families with career planning, university selection, profile building, applications, essays, testing, scholarships, and visas.
We are looking for a Student Success Manager to become a trusted point of contact for our enrolled students and their families.

The Role
The Student Success Manager will ensure that every student feels heard, supported, informed, and confident throughout their KGC journey.
You will conduct regular meetings with students and parents to understand their progress, satisfaction, concerns, changing goals, and expectations, and coordinate internally to ensure the right action is taken.

Key Responsibilities
Student & Parent Management
Conduct regular student and parent meetings.
Build robust, trusting relationships with students and families.
Understand student goals, concerns, challenges, and changing priorities.




Ensure students and parents feel comfortable raising issues or concerns.
Progress & Satisfaction
Track student progress against their academic and profile-building plans.
Identify students who are falling behind, disengaged, or need additional support.
Regularly assess student and parent satisfaction.
Proactively identify concerns before they become larger problems.
Collect and communicate actionable feedback to the internal team.
Issue Resolution
Act as the first point of contact for student and parent concerns.
Listen objectively and empathetically and take ownership of issues.
Coordinate with counsellors, editors, mentors, and other KGC teams to resolve concerns.
Follow up to ensure issues have actually been resolved.
Escalate sensitive matters when required.
Internal Coordination
Maintain clear communication across KGC teams.
Ensure important student updates and decisions are documented.
Track action points and follow-ups.
Provide manageme

📌 Student Success Manager (Mumbai)
🏢 Karan Gupta Consulting
📍 Mumbai