Job Title: AM/Manager - Training Lead
Department: Growth Retail
Location: Mumbai
Employment Type: Full-Time
Experience: 4-6 Years (Training exp.)
About the Role
We are looking for a Training Lead – Growth Retail who will be responsible for building and strengthening the capability of our retail teams across General Trade (GT) and Up-to-date Trade (MT). The role will own the end-to-end training journey for Beauty Advisors (BAs) and Product Executives (PEs), including onboarding, product training, people skills, refresher training, and continuous capability development.
The role will also work closely with the Retail and Sales teams to support interviews and selection of BAs/PEs for GT and MT stores, ensuring we build a strong and capable frontline team aligned with business requirements.

Roles & Responsibilities

Own end-to-end onboarding and training for Beauty Advisors (BAs) and Product Executives (PEs) across GT and MT stores.
Conduct product training covering product knowledge, key ingredients, benefits, USPs, usage, and product recommendations.




Conduct people skills and retail sales training including customer interaction, communication, grooming, selling skills, objection handling, and customer experience.
Plan and conduct regular refresher training based on business requirements, performance gaps, new launches, and feedback from the field.
Develop training modules, presentations, assessments, and other learning materials for frontline teams.
Conduct training assessments and knowledge checks to evaluate product and process understanding.
Work closely with Retail/Sales teams to identify training needs and capability gaps across stores.
Support interviews and selection of BAs and PEs for GT and MT stores.
Assess candidates on communication, customer orientation, selling ability, grooming, product aptitude, and overall suitability for the role.
Partner with HR and Retail teams to ensure timely onboarding and deployment of selected candidates.
Track training attendanc

📌 Training Lead (Mumbai)
🏢 minimalist
📍 Mumbai