Company Description
EVtron Tech is a startup focused on designing, manufacturing, and deploying electric vehicle (EV) charging solutions for logistics fleets, factories, apartments, and commercial facilities.
Our mission is to accelerate India’s transition to sustainable mobility through reliable EV charging hardware, smart charging software, and turnkey deployment solutions.
We manufacture our own EV chargers and develop an in-house Charging Management System (CMS) that enables operators to monitor and manage charging infrastructure through web and mobile platforms.

Role Description
We are looking for a Customer Support Executive to join our growing team and serve as the first point of contact for EVtron customers.
The candidate will interact directly with customers using our EV charging products and software, understand the issues they are facing, provide first-level troubleshooting and guidance, and coordinate with our technical teams whenever further support is required.
This role is ideal for someone who communicates clearly, enjoys solving problems,



is comfortable understanding basic technical concepts, and can take ownership of customer issues until they are resolved.
The role offers hands-on exposure to EV charging products, charging software, customer operations, field support, and a fast-growing technology startup environment.

Key Responsibilities
Act as the first point of contact for customers and handle queries related to EVtron chargers, charging sessions, mobile applications, and related services.
Understand customer issues, perform first-level troubleshooting, and guide customers through easy resolution steps.
Monitor charger and charging-session status through EVtron’s CMS and identify whether issues are related to hardware, connectivity, software, payments, or site conditions.
Coordinate with internal technical teams, field technicians, and vendors for escalations, while following up on issues until closure.
Maintain support records, keep custom

📌 Customer Support Executive (Chennai)
🏢 EVtron Tech
📍 Chennai