About the Role
This role owns the order lifecycle from intake through shipping, and serves as a trade-knowledgeable point of contact for wholesale, retail, and marketplace customers. You'll need to be an expert in diamonds and fine jewelry, a strong written communicator, and hands-on with our tech stack — ERP, Shopify, and CRM. You'll recognize buying intent in customer conversations and close straightforward sales yourself.

What You'll Do

Jewelry
Enter jewelry orders from email, Shopify, or phone into our ERP and create Manufacturing Orders.
Monitor order status at a high level and own shipping once a piece is complete — packaging, carrier, tracking, customer notification.
Advise customers on diamond and jewelry specs (4Cs, certifications, settings, metals) and handle order, memo, and return inquiries.
Recognize buying intent and close straightforward sales directly, including payment; escalate custom or high-value deals.

Diamonds




Monitor and respond to Intercom and support email with technical accuracy on diamonds and our diamond platform.
Lead the customer through technical integration of our app into their Shopify store
Troubleshoot Shopify integration issues and escalate true bugs; spot and convert sales opportunities within support conversations.

What You Bring

Expert-level knowledge of diamonds and fine jewelry.
Proven experience with ERP systems, Shopify, and CRM/support tools (e.g., Intercom).
Excellent written English and comfort with transaction/payment authority.
Solid organizational discipline — nothing goes stale between order placed and shipped.
Background in jewelry trade, retail/wholesale operations, or trade-facing customer service.
Availability to overlap with US Central Time business hours.

Nice to have: GIA or similar gemological coursework, B2B marketplace or wholesale trading experience.

📌 Diamond Jewellery Operations (India)
🏢 Unbridaled AI
📍 India