Job Type: Full-Time
Work Mode: Work from Office
Working Days: Monday to Friday
Shift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)
Location: Sector 5, Kolkata
NO TRANSPORTATION PROVIDED
This is not a traditional Call Center or BPO role. The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.
Requirements
Fluent English communication skills - both written and spoken.
Excellent communication and interpersonal skills.
Solid attention to detail and the ability to identify even minor errors or inconsistencies.
Good analytical and problem-solving abilities.
Ability to multitask and manage priorities effectively.
Ability to learn new software, tools, and processes quickly.
Comfortable working night shifts.
Must be willing to work from our office. This is an office-based position and Work from Home/Remote work is not available.
Must be able to arrange own transportation, as transportation is not provided by the company.
Professional attitude, reliability, and a strong sense of responsibility.
Ability to work independently as well as collaborate effectively with the team.
Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage.
Basic knowledge of design tools, SaaS platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage.
Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.
Key Responsibilities
Communicate with clients through various channels in a professional and helpful manner.
Understand client requirements and provide accurate and timely assistance.
Maintain a high level of attention to detail in every task.
Follow client-specific SOPs, guidelines, and workflows accurately.
Maintain accurate records and update relevant systems.