About the Company :
Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.
Role:- Technical Engagement Manager - Retail / E-commerce
Work Location:- Gurugram/Hyderabad
Total Exp.:- 15 to 22 Yrs
Desired domain Exp.:- Retail/E-commerce
Responsibilities
Manage multiple global delivery teams; be accountable for client satisfaction, delivery quality, and growth.
As a single point-of-contact (SPOC) for offshore accounts, work with onsite account managers to identify new opportunities and resource requirements for account growth.
Lead the Request for Proposal (RFP) activities from offshore for current opportunities and defend the proposals.
Lead business review meetings with the client.
Bring top-notch consulting and relationship management skills with a deep appreciation of IT tools, techniques, systems, and solutions.
Conceptualize, analyze, and create blueprints for business transformations and present solutions.
Conduct knowledge sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge-base repository.
Identify accelerators and innovations that benefit the program or project.
Understand complex interdependencies to identify the right team composition for delivery.
Take charge of program or project objectives, prepare a plan identifying dependencies and critical decision or discussion points.
Conduct program reviews with relevant stakeholders to identify or manage issues to ensure smooth delivery.
Provide delivery governance and resolve escalated project issues affecting the program.
Work with HR and hiring teams to