Role Name: Analyst – Platform Operations

At Kapture CX, we are looking for an Analyst – Platform Operations in our Customer Experience team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

We are looking for an Analyst to ensure high availability, reliability, and performance of our SaaS platform.



Beyond day-to-day ticket resolution and incident management, this role will contribute to building dashboards, internal utilities, and automated workflows that reduce toil and drive operational excellence. The ideal candidate bridges development and operations, using technical skills to not just resolve issues, but help identify and eliminate recurring problems.

Sounds engaging?

Here’s a more detailed description of what you will do in this role:

You will resolve production incidents and customer-reported issues end-to-end, including triage, resolution, and post-incident review.
You will build and maintain observability dashboards (Grafana, centralized logging) that give engineering and product teams real-time visibility into platform health and failure patterns.
You will develop internal scripts and utilities to handle bulk or recurring issues at scale — reducing ticket volume and manual effort over time.
You will

📌 Analyst - Platform Operations (Bengaluru)
🏢 Kapture CX
📍 Bengaluru