This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for positive. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description
What you’ll do:
ARC/Premium Team is part of HPE’s Technical Assistance Centre (TAC) which provides designated senior support engineers with deep product knowledge to support their customers.
These support engineer are experts in networking technology and skilled on customer network architecture, which enables them to deliver world class premium support to HPE’s customers.
This opening is for a Technical Support Manager for the ARC/Premium team supporting all HPE Networking Products
Key Responsibilities (includes But Not Limited To The Following)
Manage and lead a team of high performance Technical Support Engineers who delivers focused and dedicated support.
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT).
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives.
Metrics management and drive continuous / quality improvement initiatives.
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency.
Set team goals aligned with company objectives & key results (OKR), periodic performance management, e