Ciklum is looking for a Senior Manual QA Engineer to join our team full time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role
As a Senior Manual QA Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. We are seeking a Senior Manual QA Engineer with 6+ years of experience in QA engineering. The ideal candidate will have strong expertise in API testing, test automation frameworks, and CI pipeline integration, with added exposure to RAG/LLM output evaluation and multilingual testing. This role is central to ensuring quality across the platform, defining test strategies, and validating outputs across multiple systems and languages.
Ciklum’s client project is an AI-powered platform that transforms 1.5 million annual support tickets into reusable knowledge, enabling agents to resolve issues faster and deflect tickets before they open.
Ciklum is the named platform partner responsible for building the Vector DB, RAG backbone, and Knowledge Engine on top of CGM’s existing infrastructure.The full-stack team operates on a blended onshore/offshore T&M; model across Czechia, Poland, UK, and India.
Responsibilities
Own quality assurance across the platform, including:
Retrieval accuracy and relevance testing
Multilingual output validation across German, Italian, French, and Dutch
NICE sync and writeback verification with versioning and deprecation handling
API contract testing for the portal and Boost.ai consumers
Regression coverage for the agent triage surface
Define test strategy and acceptance criteria with the Business Analyst (BA) against the Phase 1 scope
Collaborate with engineering teams
📌 Senior Manual QA Engineer (Chennai)
🏢 Ciklum India
📍 Chennai
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