Position Name: Supplier, Outbound/ Warehouse Quality Manager

Department: Group Supply Chain - Parts & Accessories

Qualification: B.E / B-Tech + MBA

Years of Experience: 7 – 12 Years

Location: Pune

Key Responsibilities &Tasks;

Description

Handling/Resolution of Dealer & Warehouse Claims and Complaints in timely manner which leads to Customer Satisfaction

Claims analysis and drive process improvement actions within warehouse.
Analysis/actions on the packaging related issues reported by dealers

Minimizing Financial claim rate which leads to Customer Satisfaction and reduction in losses to Organization and Customer

Reduction in Financial Losses by Packaging Improvements for repeated Claims, Process Improvements

Support in central ISO 9001:2015 documentation, Process Improvements and healthy Warehouse Processes and reduction in reworks which leads to Process Improvements/Standardization within Organization Reduction in Rework/Rejection which leads to Customer Satisfaction and reduction losses to Organization.

Maintaining/managing all departmental process documentation.





Timely updation of the process documents as per requirements/change in process.

Conducting Product Audit for Outbound dispatch lines as per Group Guidelines

Pre dispatch inspection of Packed shipments .
Helps identifying the Gaps in people & process leading to Process Improvements and Skill enhancements.

Monitoring of Handling of Special Notice Parts received from Kassel/MB which prevents obsolete parts being sold to Customer.

Manage and maintain Quality Inspection of Inbound Goods and perform 8D for Non-Conforming parts from supplier followed by Chargeback

Creating non-conformance report in KPM–Halle system followed by chargeback.
Driving improvement actions at supplier’s.

Achieving Companies AS turnover and volume targets and Warehouse operations cost within budget

Performing Conditional Monitoring/5S Activity followed by further improvements in Warehouse to ensure healthy warehouse pr

📌 Quality (Pune)
🏢 ŠKODA AUTO Volkswagen India Private
📍 Pune