Purpose of the Job
The Learning & Delivery Operations Lead position is responsible for leading the end-to-end operational management of Industrial Automation Learning services ensuring productive planning, scheduling, delivery, financial performance, customer satisfaction, and continuous improvement of training operations
directly impacting the success of the Industry Services Academy (ISA) learning services business.
This position serves as the central operational leader for training delivery activities, partnering with instructors, commercial teams, regional stakeholders, customers, and external and internal training partners to ensure learning programs are delivered consistently, profitably, and in alignment with business objectives.

Key Responsibilities
Training Operations & Delivery Management:
Lead the end-to-end operational planning, coordination, and execution of learning and training delivery activities across assigned regions and programs.
Monitor and drive utilization and cost recovery of delivery team members as per commercial and delivery goals.
Manage, publish,



and promote customer and internal service delivery schedules, in coordination with Global Delivery Manager, Instructors and Regional Commercial Leads using ScheduleIT, LMS, web portal or other tools.
Monitor the performance of delivery team members to ensure quality of services, identifying /proposing corrective actions where needed.
Engage end-users during the delivery process, ensuring participation/attendance as per plans, including supporting customers through any schedule changes, monitoring their satisfaction and drive continuous improvement through periodic surveys and/or direct feedback interactions.
Implement services delivery process as per established Quality and Governance standards including supporting customers through pre-sales, delivery and post-delivery phases.
Support achievement of regional revenue, margin, staff utilization and cost recovery goals through
day-to-day operation

📌 Learning & Delivery Operations Lead (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru