? We’re Hiring: International Technical Support Specialist

? Location: Gurgaon (Work from Office)
? Shift: Rotational (including Night Shift)
? Working Days: 5 Days a Week

? Key Responsibilities:
• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
• Communicate professionally with global customers via ticketing systems
• Handle and manage customer escalations effectively
• Collaborate with internal global teams to deliver high-quality support
• Take ownership of issues and ensure timely resolution
• Perform root cause analysis for reported incidents
• Generate and deliver reports on learning usage and customer requests
• Provide feedback to product/technical teams for continuous improvements
• Ensure GDPR compliance across processes
• Contribute to process improvements and efficiency

? Desired Candidate Profile:




• 2–4 years of experience in BPO/Call Centre (international voice/blended process)
• Bachelor’s degree in technical field (BCA / B.Tech / B.E.)
• Strong experience in customer handling & escalation management
• Excellent verbal & written English communication skills
• Comfortable working in rotational/night shifts

✨ Perks & Benefits:
• Both-side cab facility (within hiring zone)
• 5-day work week
• Global exposure & cooperative work environment

? Interested? Apply Now
? [email protected]
? (phone hidden)
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📌 Technical Support Specialist (Gurugram)
🏢 Niit
📍 Gurugram