Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Consultant Specialist.
In this role, you will
Own and maintain the ITSM process control framework (control objectives, RACI, evidence standards) for Core Banking-aligned services.
Design, review and enhance controls across your area of remit (and Service Request where applicable).
Coordinate with ITSO/Responsible stakeholders to Plan and execute control testing (design and operating effectiveness), including sampling, evidence review, and explicit documentation of outcomes.
Identify control gaps and recurring risk themes, drive remediation plans with accountable owners and target dates.
Manage the issue lifecycle end-to-end: logging, prioritization, tracking, validation, and closure; reduce repeat findings.
Produce concise MI/KPIs/KRIs on control health (e.g., compliance, governance, failure rate, timeliness).
Support governance forums with transparent reporting, action tracking, and timely escalation of risks and blockers.
Act as a key contact for Risk/Compliance/Audit on ITSM process controls; prepare audit-ready evidence packs and responses. Influence stakeholders across Technology and Operations to embed consistent process execution and a solid control culture
To be successful in this role, you should meet the following requirements
Experience in ITSM, Technology Contro
📌 Consultant Specialist (Pune)
🏢 HSBC
📍 Pune