As a Cegid Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:
Digitalization of the point of sale (clientele, cataloging)
Omnichannel sales experiences (e-reservation, click & collect etc.)
Unified stock management
Loyalty management

Responsibilities
Participate in APAC POS projects, roll-outs including localizations and support.
Participate in the collection and analysis of the business needs of different stakeholders, write the functional and technical specifications, realize the configuration of the solution, participate in the test strategy, write and carry out the functional tests.




Participate in functional and technical support by qualifying tickets and issues from the customers, by finding root cause and solutions or workaround.
Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel services, regulatory evolutions, integration with other applications).
Preventive maintenance of the solution: Participate in the deployment of recent versions, in coherence with the functional roadmap of the editor and the constraints of the client
Change management: set up, realize and animate training plans, provide assistance to users
Level 3 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose workarounds and implement the corrective action plan

Profile
Minimum Diploma or Bachelors in Engineering or IT and Technology related degrees
Minimum 4-6 years of experience, in the world of retail / luxury, and point of sale management solutions (Cegid, Ret

📌 POS Technical Support Engineer (Hyderabad)
🏢 VISEO
📍 Hyderabad