Who Are We

At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Positive® that builds a better world.

What We Are Looking For

We are seeking an experienced, hands-on Team Lead, who will lead and develop a team supporting readiness and product adoption programs, with a primary focus on AI-powered Agents for Good products. The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team, while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding & adoption expertise to prepare Customer Success teams and customers for new products and features.

Job Title

Team Lead – Readiness and Adoption

Work Location: Sky tech, Financial District, Hyderabad,



India

Work Schedule

This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Key Responsibilities

Lead, coach, & manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Valuable products through 1:1s, team meetings, performance reviews cycles & other methods.
Ensure team members alignment with region specific workplace policies.
Assess upcoming product changes to determine customer and internal impact, identify stakeholders, and understand project requirements
Collaborate closely with Readiness Program Manager colleagues, especially because of t

📌 Agents for Good Readiness Lead (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad