Job description:

Software Asset Management
Location- PAN India
Job Title
Tools Engineer L2 – Software Asset Management (Managed Services, 5+ Years Experience)
Experience
Total experience: 5+ years in IT operations / tooling / asset management
Relevant experience: 3–5+ years working with Software Asset Management (SAM) tools and processes (e.g., Flexera, ServiceNow SAM Pro, Snow, Lansweeper, SCCM/Intune, etc.)
Hands-on experience in a managed services / AMS model with SLAs, ITSM processes, and multi-customer / multi-business environments
Role Summary
The Tools Engineer L3 – Software Asset Management is the senior technical owner for the SAM tooling landscape within a managed services setting. This role is responsible for designing, configuring, and operating SAM tools; integrating them with discovery, CMDB, procurement, and ITSM systems; and acting as the L3 escalation point for complex issues and enhancements.
The engineer ensures that SAM tools reliably support license compliance, optimization,



and governance; drives automation and data quality improvements; and collaborates closely with SAM, procurement, security, and operations teams.
Key Responsibilities
1. Tool Ownership & Architecture
Act as L3 technical owner for the SAM toolset (primary SAM platform plus supporting discovery/inventory tools).
Define and maintain tool architecture, integrations, and data flows (discovery → inventory → normalization → license position).
Design and implement configurations, customizations, and upgrades in line with best practices and governance standards.
2. Operations, Support & Incident Management
Provide L3 support for incidents, problems, and service requests related to SAM tools, including complex configuration or data issues.
Perform root cause analysis and implement permanent fixes for recurring tool issues and data inconsistencies.
Support on-call/major incident processes when SAM tools impact critical compliance/operational activities.
3. Data Quality, Normalizati

📌 Software Asset Management (Panna)
🏢 Wipro
📍 Panna