About the role
The Enterprise CSM is the starting point of an enterprise customer's journey with Alaan. From the first day after close, you own the relationship in full: you build the adoption plan, drive deep usage across the entire organisation, and embed Alaan into the customer's financial infrastructure rather than letting it sit on top of it.
This is a role for someone who knows how to drive change across a large organisation, who speaks the language of a CFO, and who understands that going live is the beginning, not the finish line. The work is done when Alaan is operationally indispensable across the company: every spend category, every relevant team, fully integrated into how the business runs its money.
You own a defined set of strategic accounts and you carry them through the entire lifecycle, from deep activation to a secure, growing, multi-product relationship.

What you'll do
Activate and embed:
Take ownership of the relationship at the point of close, ensuring a seamless transition from Sales




Build a Mutual Action Plan and a structured adoption plan with each recent customer, aligning stakeholders on outcomes and milestones from day one
Drive deep adoption across the entire organisation: every relevant team, every spend category, and a complete accounting and systems integration, to the point where Alaan is indispensable
Run the cadence:
Establish a governance rhythm that matches the account's maturity: Monthly Business Reviews through activation and ramp, stepping to Quarterly Business Reviews and Executive Business Reviews as the relationship stabilises
Build and deepen executive relationships across finance, operations, and the C-suite, framing Alaan's impact in the customer's own commercial terms
Own the value-realisation story for each account: quantify the impact delivered and use it to anchor renewals and justify expansion
Discover, retain, and grow:
Run continuous discovery across the lifecycle, staying close enough to the customer's evolving need

📌 Customer Success Manager (Bengaluru)
🏢 Alaan
📍 Bengaluru