KEY RESPONSIBILITIES
• EV Powertrain Diagnostics & Technical Support: Diagnose and troubleshoot traction motor, motor controller/inverter, gearbox/drivetrain interfaces, cluster, DC-DC converter, encoder/sensors, throttle, wiring harness/connectors and related Virya-supplied components using diagnostic software, DTCs, CAN data, electrical measurements, wiring diagrams and structured fault-finding.
• Remote Resolution & Field Support: Provide prompt technical guidance to OEM/dealer service teams through phone/video/remote diagnostics, with a strong focus on first time-right resolution. Visit dealer/customer locations for unresolved or critical cases, breakdown support and joint investigations as required.
• Vehicle-Level Fault Isolation: Understand complete EV architecture and isolate whether a concern originates from Virya components or interfacing systems such as battery/BMS, charger, vehicle wiring, fuse/relay, communication network or other parts. Battery knowledge is required for diagnosis; this is primarily an EV powertrain support role.




• Warranty Assessment & Claim Validation: Evaluate field failures against warranty terms, technical evidence and failure mode; distinguish product defect from misuse, abuse, external system/interface issues or non-Virya parts. Recommend approval/rejection with explicit technical justification and supporting evidence.
• RCA, R&D; & Quality Coordination: Coordinate with R&D;, Quality, Manufacturing and suppliers for complex failures, root-cause analysis, corrective actions, product feedback, field data and closure of recurring concerns.
• Case Management, Reporting & Communication: Own service cases/tickets through closure; prepare clear service reports, joint investigation reports, failure summaries, photographs/data evidence and professional emails to OEM customers. Track repeat issues, response/TAT and escalation status.
• Dealer Training & Knowledge Support: Conduct technical training/OJT for OEM service engineers and dealer techn

📌 Service Engineer (Lucknow)
🏢 Virya Electric Powertrains
📍 Lucknow