Experience: 3-6+ years’ experience in student counselling and processing; experience of counselling for Australian Universities is required
Note: This role may require working on Saturdays based on business needs and peak intake
periods.

KEY RESPONSIBILITY AREAS (KRAs):

Application Processing & Profile Assessment
Conduct independent and holistic profile assessments
Ensure accuracy and compliance in documentation
Manage end-to-end application processing
Minimize errors through validation.
Student & Agent Counselling
Provide consultative guidance
Recommend suitable programs
Handle complex cases with empathy
Address queries professionally
Target & Performance Management
Achieve daily and intake targets
Maintain high accuracy
Improve TAT
Track performance metrics
Stakeholder Management
Build agent relationships
Act as POC for queries
Gather feedback
Product Knowledge & Compliance
Stay updated on programs and visa policies
Ensure compliance
Act as SME
Team Collaboration




Support team during peak periods
Share best practices
Improve efficiency
Continuous Improvement & Learning
Upskill continuously
Implement feedback
Suggest process improvements

Key Performance Indicators (KPIs)
• Meet daily and intake targets with high accuracy
• Improve conversion rate by at least 10 basis points
• 10–15 GS interviews & 30–40 follow-ups daily
• Error-free GS, documentation, and COE processing
• Minimum 5 agent interactions daily
• Near-zero visa refusals
• Accurate daily reporting
• Active team participation

ESSENTIAL SKILLS & QUALIFICATIONS REQUIRED
• Robust analytical ability
• Excellent communication
• Attention to detail
• Knowledge of Australian education system
• Stakeholder management
• Problem-solving mindset
• Qualifications: Master's degree from a recognized university.

📌 Senior Student Advisor (Saket)
🏢 Deakin University South Asia
📍 Saket