29 Aug
|
Iztri
|
Bengaluru
What you'll do:
Handle 150+ inbound/outbound customer calls per day with speed and accuracy
Resolve escalations related to delivery delays, order quality, and service complaints
Coordinate in real time with field and operations teams to track and close open issues
Log every customer interaction and resolution accurately in the CRM/ticketing system
Follow SOPs and escalation matrices for high-priority or repeat complaints
Flag recurring issues to the team lead for root-cause fixes
What we're looking for:
1-3 years of experience in customer support / call centre / BPO
Comfortable handling high call volumes in a fast-paced, target-driven setup
Robust verbal communication in English and Hindi/Kannada (regional language a plus)
Calm under pressure, with a solutions-first attitude
📌 Customer Care Executive (Bengaluru)
🏢 Iztri
📍 Bengaluru