Job Title : ServiceNow OMT Implementation Consultant
Experience : 5 to 10 Years
Location : Any Location / Hybrid
Role Summary
We are seeking a ServiceNow Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the ServiceNow platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives.
Key Responsibilities
Implement ServiceNow Order Management for Telecom (OMT) solutions for telecom service providers.
Configure customer orders, product orders, and service orders within ServiceNow.
Design and implement order decomposition, orchestration, and fulfillment workflows.
Collaborate with business teams to gather and analyze telecom order management requirements.
Integrate ServiceNow with CRM, OSS, BSS, billing, inventory, and provisioning systems.
Configure Flow Designer, IntegrationHub, and telecom process workflows.
Support SIT, UAT, deployment, and post-production stabilization activities.
Prepare solution documentation, process flows, and implementation artifacts.
Mandatory Skills
ServiceNow Order Management for Telecom (OMT)
Telecom Service Management (TSM)
ServiceNow CSM (Customer Service Management)
Telecom OSS/BSS Concepts
Order Decomposition
Order Fulfillment
Order Orchestration
Flow Designer
IntegrationHub
REST API Integration
ServiceNow Platform Configuration
JavaScript and ServiceNow Scripting