Job Title: ServiceNow Specialist

Location: Bangalore

Role Overview

The ServiceNow Specialist will be responsible for the development, configuration, and specialization of ServiceNow modules, particularly Customer Service Management (CSM), HR Service Delivery (HRSD), and Vulnerability Response (VR). The role also involves building custom applications on the ServiceNow platform and translating business requirements into scalable technical solutions.

Key Responsibilities

Develop, configure, and customize ServiceNow modules: CSM, HRSD, and VR
Design and build custom ServiceNow applications using best practices
Implement workflows, business rules, UI policies, client scripts, and integrations
Participate in requirement gathering, solution design, and technical implementation
Manage data imports, integrations, and reporting/dashboard creation
Ensure platform performance, scalability, and security compliance
Provide ongoing support, maintenance, and enhancements
Collaborate with cross-functional teams and stakeholders




Document technical designs and implementation processes

Required Skills & Experience

2–3 years of hands-on experience with the ServiceNow platform
Strong experience in CSM, HRSD, Vulnerability Response, and custom application development
Solid knowledge of ServiceNow architecture and scripting (JavaScript, Glide API)
Experience with workflows/Flow Designer, Business Rules, UI Policies, Client Scripts
Experience with Service Catalog, Record Producers, integrations (REST/SOAP), reporting, and dashboards
Good understanding of ITIL processes
Experience integrating ServiceNow with external systems
Knowledge of Agile/Scrum methodologies
Strong problem-solving and analytical skills

Mandatory Certifications

ServiceNow Certified System Administrator (CSA)
At least one Certified Implementation Specialist (CIS) in ITSM, CSM, Vulnerability Response, or HRSD

📌 ServiceNow Specialist (Bengaluru)
🏢 ASTIKA SOFTWARE TECHNOLOGIES PRIVATE
📍 Bengaluru