We are seeking a seasoned Lean and Transformation Lead to elevate service
delivery performance and drive enterprise-wide process excellence This role will
be instrumental in optimizing delivery operations, embedding digital
capabilities, and fostering a culture of continuous improvement across finance,
risk, and advisory functions.

The ideal candidate combines deep Lean Six Sigma expertise with hands-on
experience in service delivery management, process mapping, and
technology-enabled transformation.

Responsibilities:

Service Delivery Excellence

* Own and enhance service delivery frameworks across consulting support
functions

* Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and
quality metrics

* Partner with delivery leads to identify performance gaps and implement
corrective actions

* Drive client-centricity and operational agility across service lines

Process Mapping & Optimization

* Lead detailed process diagnostics using SIPOC, swimlane diagrams, and value
stream mapping

* Identify inefficiencies, redundancies,



and automation opportunities across
delivery workflows

* Standardize and document best-in-class processes for scalability and
compliance

Technology Enablement

* Partner with digital teams to implement automation solutions (e.g., RPA,
low-code platforms, workflow orchestration)

* Leadership: Inspiring and motivating teams, fostering a positive work
environment, and setting clear performance expectations.

* Communication and Stakeholder Management: Excelling in verbal and written
communication to effectively interact with stakeholders at all levels,
actively listening to client requirements, and conveying information clearly.

* Problem-Solving and Decision-Making: Solid analytical skills to identify
problems early and develop effective solutions while considering potential
impacts on stakeholders and project outcomes.

* Customer Focus: Prioritizing customer satisfaction, actively seeking
feedback, and continuousl

📌 Director, Operations (New Delhi)
🏢 Kroll
📍 New Delhi