Transport Surveillance L3 / SME
Key Responsibilities
Transport Surveillance and Restoration
* Monitor and analyze alarms through Assure1, ZDAF, vendor EMS/NMS and
Salesforce.
* Perform L3 troubleshooting across DWDM, CWDM, OTN, SDH/SONET, Carrier
Ethernet and optical backhaul networks.
* Troubleshoot LOS, LOF, AIS, RDI, OTU/ODU defects, BER/FEC errors,
optical-power degradation, communication failures and repetitive alarms.
* Analyze Rx/Tx power, span loss, OSNR, Q-factor, BER/FEC, protection status
and performance counters.
* Identify whether the fault resides with the network element, fiber span,
card/port, OSP, field cabling, power, software or upstream/downstream
network.
* Coordinate restoration with Transport Engineering, IP Network, Field
Operations, OSP, Event Management and vendor teams.
* Support traffic rerouting, protection switching, circuit grooming,
cross-connect validation and emergency restoration.
* Lead technical troubleshooting during major outages, bridges and war-room
discussions.
* Review noisy nodes, repetitive alarms and Top-Talker spans and recommend
permanent corrective actions.
TAC and Advanced Technical Support
* Act as the internal escalation point for complex incidents that cannot be
resolved by L1/L2 Transport teams.
* Collect and analyze:
* Device and system logs
* Alarm histories
* Software and firmware versions
* Card and controller status
* Configuration differences
* Crash, process or communication logs
* Identify known software defects, hardware compatibility issues and platform
limitations using OEM documentation and release notes.
* Validate software upgrade paths, hardware compatibility, licenses, storage,
configuration backups and rollback readiness.
* Recommend software upgrades, patches, configuration changes, card replacement
or RMA based on technical findings.
* Support failed software upgrades, partial card upgrades, controller
synchronization issues and rollback activities.
* Review and validate MOPs, pre-checks, p
📌 Senior Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai