Scale Labs is hiring a full-time Customer Success Manager for one of its clients in Delhi. The role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience. This is a full-time, on-site position. Freelancers should not apply. This role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels. Responsibilities: Handle customer calls, DMs, emails, and WhatsApp communication Respond to customer queries related to products, orders, exchanges, and deliveries Follow up with customers and help convert abandoned carts Provide a warm, prompt, and seamless customer experience across every interaction Understand customer concerns patiently and proactively provide appropriate solutions Coordinate with internal teams to resolve customer concerns and ensure timely closure Follow up on pending orders, delivery updates, exchanges, and other customer requests Maintain professionalism, patience,



and attention to detail in every customer interaction Maintain accurate records of customer conversations, queries, and follow-ups Identify recurring customer concerns and communicate relevant feedback to the internal team Requirements: Excellent communication skills in English (written and verbal) Strong customer handling and relationship management skills Highly organized with strong attention to detail Patient, proactive, and solution-oriented approach Comfortable handling customer communication across calls, DMs, email, and WhatsApp Ability to handle multiple customer queries and follow-ups efficiently Strong coordination skills and ability to work with internal teams Professional and empathetic approach towards customer interactions Prior experience in customer success, customer support, customer service, or a similar role is preferred Full time availability only Details: Full-time | On-site – Delhi Timings: 9 AM - 6 PM Salary: ₹20,000 per month

📌 Customer Success Manager (India)
🏢 Scale Labs
📍 India