WE’RE HIRING — E-COMMERCE OPERATIONS EXECUTIVE
Location: Noida — Work From Office
Salary: ₹30,000/month
Experience: Minimum 1 Year
Employment Type: Full time
We’re looking for an experienced and highly responsible E-Commerce Operations Executive who can independently manage the complete backend operations of our D2C brand.
This is a hands-on role for someone who understands that e-commerce operations are much more than just processing orders. You will be responsible for ensuring that inventory, orders, shipments, returns, NDRs, claims and Shopify operations run smoothly from start to finish.
KEY RESPONSIBILITIES
? Inventory Management
• Maintain and monitor complete inventory
• Track stock movement, inward/outward, returns and damages
• Maintain accurate SKU-level inventory records
• Coordinate with the warehouse/fulfillment team
• Identify stock discrepancies and resolve them
? Order Management & Fulfillment
• Manage daily orders through Shopify
• Ensure all orders are processed and fulfilled on time
• Coordinate with warehouse and courier partners for dispatch
• Monitor pending,
delayed and failed orders
• Track the complete order lifecycle until delivery
? Logistics & Shipment Management
• Track all active shipments and delivery statuses
• Coordinate with courier/logistics partners
• Handle delayed, lost, damaged and undelivered shipments
• Raise and follow up on logistics-related tickets
? NDR & RTO Management
• Monitor NDR shipments daily
• Take necessary action for successful re-attempts
• Coordinate with customers/courier partners wherever required
• Track and work towards reducing RTO
↩️ Returns & Refunds
• Manage complete return process
• Track return shipments and returned inventory
• Coordinate replacement/refund-related operations
• Ensure returned products are properly reconciled with inventory
? Claims Management
• Raise claims for lost/damaged/short shipments
• Follow up with courier partners until closure
• Maintain proper documentation and claim rec