Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary:
We are hiring talented professionals with expertise in Five9 Intelligent Virtual Agent (IVA), Conversational AI, Voice Automation, NLP/NLU, AI Integrations, and Enterprise Contact Center Solutions.
If you have experience with Five9, Sierra.ai, Sound Hound Amelia, Google CCAI, Amazon Lex, Microsoft Copilot Studio, or similar AI platforms, we'd love to connect
Five9 - Cloud Telephony & Voice - 2 positions
Lead Engineer - 1
Sr. Engineer - 1
Looking for 2 roles (one Principal/Lead & one Senior role) which is based in Hyderabad.
Work Days : All 5 Days from Office
Regarding working hours, they should support during India work timings with collaboration with US time zone for couple of hours.
Skills:
Experience with Five9 Intelligent Virtual Agent (IVA), including conversational flow design, deployment, testing, and ongoing optimization.
Experience supporting or integrating conversational AI platforms such as Sierra.ai, SoundHound Amelia, Google CCAI, Amazon Lex, Microsoft Copilot Studio, or similar enterprise AI solutions.
Understanding of conversational AI concepts including Natural Language Understanding (NLU), Natural Language Processing (NLP), intent recognition, entity extraction, and dialogue management.
Experience integrating conversational AI platforms with Five9 using APIs, webhooks, and voice routing.
Knowledge of AI-assisted call routing, virtual agents, intelligent escalation to live agents, and context transfer between AI and Five9.
Experience troubleshooting AI conversations, voice automation, speech recognition, and AI-driven customer experiences.
Familiarity with REST APIs, JSON, webhooks, and en
📌 Five9 Sr Engineer and Lead Engineer (Hyderabad)
🏢 UST
📍 Hyderabad