Overview

The Senior Solutions Architect – ServiceNow OSS is responsible for designing and governing enterprise-scale ServiceNow solutions that enable telecommunications and digital service providers to modernize Operational Support Systems (OSS), automate service operations, improve service assurance, and accelerate digital transformation.
This role combines deep expertise in ServiceNow architecture with OSS/BSS domain knowledge, driving the integration of network operations, service management, inventory management, fault management, observability, and service assurance capabilities. The individual will serve as a trusted advisor to business and technology stakeholders, ensuring alignment between ServiceNow capabilities, telecom operations, and enterprise architecture principles.

Responsibilities

OSS Solution Architecture
Define end-to-end architecture for ServiceNow-based OSS transformation initiatives.
Design scalable solutions supporting telecom operational processes including:
Service Fulfillment
Service Assurance
Service Inventory
Fault Management
Event Management




Network Operations
Change and Service Lifecycle Management
Develop architecture roadmaps aligned with TM Forum standards and enterprise digital transformation goals.
Ensure solution designs support cloud-native, API-first, and event-driven architectures.
ServiceNow Platform Leadership
Lead architecture and solution design across ServiceNow modules including:
ITSM
ITOM
Telecom Service Operations Management (TSOM)
Telecommunications Network Inventory (TNI)
Service Graph Connectors
CMDB
Discovery
Event Management
Service Mapping
AIOps
Strategic Portfolio Management (SPM)
CSM
Define platform governance, standards, and reusable design patterns.
Minimize customizations by maximizing the adoption of out-of-the-box ServiceNow capabilities.
Telecom OSS Transformation
Architect solutions supporting telecom operational processes based on TM Forum eTOM framework.
Enable integration between ServiceNow and OSS/

📌 Solution Architect- OSS Telco (Chennai)
🏢 Prodapt
📍 Chennai