Role Summary
As Pre-Sales Solution Architect for AIOps, Observability, and Agentic AI, you will be the technical anchor for client pursuits across our IT Operations transformation portfolio. You will partner with sales, bid management, and delivery teams to translate client pain points into outcome-driven solutions — architecting AIOps and observability landscapes, embedding Agentic AI into IT operations, and owning the technical solution from RFP response through to delivery handover. You will work OEM-agnostically across Aisera and comparable enterprise AIOps platforms, positioning the right toolset and integration approach for each client setting.
Key Responsibilities
Pursuit & Solutioning
Lead pre-sales pursuits (RFPs, RFIs, proactive proposals) across AIOps, Service Assurance, Infra & Application Monitoring, Event Management, and Automation/Orchestration — including multi-tower and managed-services deals.
Architect end-to-end AIOps and observability solutions that ingest, normalize, and correlate high-volume telemetry (metrics, logs, traces, events) across cloud, on-prem,



and hybrid estates to reduce client MTTD/MTTR.
Design and embed Agentic AI solutions — autonomous/multi-agent frameworks, LLM-powered and function-calling agents — into enterprise ITSM and IT/Cloud Operations workflows.
Conduct technical discovery and value-discovery workshops; convert client SLAs and reliability objectives into measurable SLIs/SLOs.
Create solution designs, architecture blueprints, effort estimates, scope of work (SoW), and pricing inputs in partnership with sales, bid, finance, and delivery teams.
Lead OEM/tool evaluations and POCs, balancing features, scale, cost, and integration complexity; leverage OEM partnerships (Aisera, ServiceNow, Dynatrace, Splunk, etc.) for joint pursuits.
Contribute to order-booking and revenue targets for the pursuit pipeline; review pricing benchmarks and effort-estimation models.
Technical Authority & Delivery Enablement
Act as the technica

📌 Pre-Sales Solution Architect – AIOps, Observability (Bengaluru)
🏢 Birlasoft
📍 Bengaluru