Role Overview
The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform.

Key Responsibilities
Customer Relationship Management
Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary point of contact for customer communication and account-related needs
Understand each customer’s business goals, challenges, and success criteria
Build trust and position yourself as a strategic partner and advisor
Onboarding & Product Adoption
Guide recent and existing customers through onboarding and implementation processes
Ensure smooth product adoption and help customers realize value quickly
Educate customers on product features, best practices, and new releases




Drive consistent and meaningful product usage across accounts
Customer Success & Retention
Monitor customer health, engagement, and satisfaction levels
Identify risks of churn early and proactively take corrective action
Conduct regular check-ins, business reviews, and success planning sessions
Ensure customers are consistently achieving desired outcomes
Account Growth (Upsell & Cross-Sell)
Identify opportunities for upselling and cross-selling additional features or products
Collaborate with sales teams (if applicable) to expand account value
Proactively propose solutions that align with customer needs and growth plans
Increase Net Revenue Retention (NRR) through account expansion
Issue Resolution & Collaboration
Act as an escalation point for customer issues and coordinate resolution with support and product teams
Advocate for customer needs internally and ensure timely resolution of concerns
Work closely with product, engineerin

📌 100% Remote Account Manager Position (India)
🏢 TeamsWork.In
📍 India