Customer Relationship Manager – B2B Jewelry Industry
Experience: 8–10 Years | Qualification: Graduate / MBA preferred

About PinkCity Jewelhouse
PinkCity Jewelhouse Pvt. Ltd. is a leading jewelry manufacturing company based in Jaipur, with four specialized manufacturing facilities. The company is committed to quality, innovation, operational excellence, workplace safety, and responsible manufacturing.

Key Responsibilities:

? International Client Relationship Management: Develop and maintain strong, long-term relationships with international B2B clients and understand their business requirements.
? Client Communication: Act as the primary point of contact for client inquiries, requirements, concerns, and follow-ups.
? Monitoring of Processes and Qualitative Analysis: Understand existing processes and analyze production to improve quality and efficiency as per customer requirements.
? Order & Delivery Coordination: Coordinate with Production, Quality, and Dispatch teams to ensure orders are completed and delivered within agreed timelines.
? Quality Coordination:



Ensure customer orders meet required quality standards, buyer specifications, and applicable QC requirements.
? Customer Feedback & Complaint Handling: Collect feedback, coordinate with relevant teams, and ensure timely resolution.
? Customer Engagement: Maintain regular communication via email, WhatsApp, and other channels. Support new collection and product communication.
? Internal Coordination: Work closely with Sales, Production, Quality, Marketing, ERP, and Dispatch teams.

Key Skills:
✔️ Understanding of manufacturing processes with an analytical approach
✔️ Robust interpersonal and communication skills
✔️ Strong client relationship and coordination skills
✔️ Excellent problem-solving and customer-focused approach
✔️ Proficiency in CRM software, ERP, and MS Office
✔️ Strong follow-up, ownership, and coordination skills
✔️ Experience handling international B2B clients
✔️ Jewelry industry experience pre

📌 Customer Relationship Manager (Jaipur)
🏢 PINKCITY JEWELHOUSE P.
📍 Jaipur