About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to
make global eCommerce borderless. Since 2014, we’ve been on a mission to
democratize logistics by removing the "black box" of international shipping
costs and complexities. Trusted by over 100,000 brands, our platform provides a
single "mission control" for global trade, offering access to 550+ courier
services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best
Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing
fast, we value transparency, and we genuinely enjoy building the infrastructure
that powers modern commerce. If you're ready to solve complex problems at scale,
we’d love to have you join us.

Who We’re Looking For:

We are seeking L2 Support Specialists to serve our client support operations. In
this critical, expert-led role, you will provide "white-glove" service to our
most valued clients while acting as the bridge between frontline support and L3.

What you additionally need to know:





This is a full-time, onsite role based in our Bengaluru (MG Road) office. The
role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless
cross-regional execution.

What would be you be responsible for:

1. Incident Management & Client Advocacy

* Rapid Response: Monitor dedicated external communication channels to provide
immediate, expert-led responses to high-priority client issues, strictly
adhering to SLAs.
* End-to-End Ownership: Own the full lifecycle of complex issues—from initial
acknowledgement and investigation to client communication and final closure.
* Expectation Management: proactively set clear expectations regarding
resolution timelines (ETA) based on issue complexity and resource
availability.
* White-Glove Communication: Serve as the dedicated Tier 2 Point of Contact
(POC), translating complex technical findings into transparent, jargon-free public
replies for clien

📌 Technical Support Specialist (Bengaluru)
🏢 Easyship
📍 Bengaluru