Technical CRM Specialist
Own the plumbing behind our customer messaging. You’ll make sure every lifecycle flow, integration and data feed across 20+ shops fires correctly, on time, to the right person — so the marketing team can move fast without breaking things.
About the role
Do you like being the reason complex systems just work? We're hiring a CRM Tech Specialist to own the technical layer of our lifecycle marketing — the flows, integrations, and deliverability behind 20+ shops.
TCG runs customer lifecycle messaging across 20+ online shops, and the CRM team is only as effective as the systems underneath it. This role owns that layer: the Emarsys setup, the integrations that feed it, deliverability, and the automation logic that turns customer data into the right message at the right moment. You’re the person the marketers come to when a flow misfires or a new integration is needed.
The Customization Group is a global leader in mass customization and print-on-demand e-commerce. We manufacture up to 2.5 million unique, personalized products daily across production sites in Germany, Poland, the USA,



and Latvia. Millions of customers find us through our 20+ online shops and 1,000+ partner stores. The CRM engine behind those shops is what you'd keep running — and improve.
In a nutshellkeep the CRM engine running, wire up new data sources, and make deliverability boringly reliable.
At a glance
Location
India
Fulltime · Remote
Team
CRM / Lifecycle
reporting into CRM leadership
Scope
Systems & integrations
20+ shops
Hours
Overlap with CET
Riga & Cologne core hours
Experience
Typically 3+ years
CRM / marketing ops
Start date
Versatile
around your notice period
The role in detail
What you'll do, and what we need from you. Side by side, no surprises.
What you will do
Day-to-day, week-to-week. Real work, not job-description boilerplate.
→ Build and maintain automation flows. Set up, QA and troubleshoot lifecycle flows — welcome, abandoned cart, post-purchase, win-back — so t

📌 Technical CRM Specialist (Bengaluru)
🏢 The Customization Group
📍 Bengaluru