Location: Bengaluru

Experience: 5–7 Years

About The Role

We are looking for a Senior CRM Consultant – PARTS LINQ with solid expertise in SAP CRM and CRM business processes. The role focuses on CRM Quotation-to-Cash (QTC), CRM Services, Middleware, Pricing, Billing, Partner Determination, and ECC integration, while supporting global module teams and business stakeholders.

Job Description

The role involves configuring and supporting SAP CRM solutions while following established customization guidelines and best practices. The consultant will work closely with Solution Experts, Delivery Leaders, Functional Leads, customers, and global module teams to understand business requirements and resolve issues within agreed SLAs.

The position requires hands-on knowledge of CRM processes, CRM–ECC integration, middleware, master and transactional data replication, pricing, billing, product catalog management, and service processes. The consultant will also support change requests, problem management, testing, interface validation, and production support.

Key Responsibilities





Configure and support SAP CRM solutions following established guidelines and best practices.
Analyze and resolve business issues within agreed SLAs.
Support CRM QTC, Services, Pricing, Billing, Partner Determination, and Action Profiles.
Manage CRM–ECC integration, including middleware and master/transactional data downloads.
Collaborate with Solution Experts, Delivery Leaders, Functional Leads, customers, and global teams.
Handle change requests, problem management, functional specifications, and interface testing.
Support workshops, presentations, testing activities, and production issues.
Provide CET shift, on-call, extended-hour, and weekend support when required.

Required Skills

SAP CRM Functional
SAP CRM Technical
SAP CRM Services
CRM Quotation-to-Cash (QTC)
CRM Middleware and ECC-to-CRM data replication
Partner Determination and Pricing
CRM Billing and Action Profiles
SAP CRM–ECC Integration

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