Hiring #ClientServicing Yup This one is for folks with a minimum of 1 & maximum of 3 years work experience in Client Management in a Digital Agency and / or a Social Media Agency.
Driven by excellence, we are looking for a polymath. One who loves solving problems, is high on EQ and empathy & comes with a high sense of ownership . Combating refusals with persistence, one who thrives under pressure. Excellent communication skills are a must along with knowledge of social media .
Enthusiastic, and unabashedly result-oriented . If challenges excite & you value integrity, this role is for you. This role also requires you to work across functions and departments to bring ideas to life
We are looking for everyday superhero/s who come with/have superpowers that delight
- Knowledge of the social media and digital content landscape.
- Understanding of platforms, content formats and analytics.
- A keen interest in consumer behaviour and growth marketing.
- Experience in managing and developing new client relationships within the full lifecycle of the account - from on-boarding,
ongoing account management, technical troubleshooting, to reporting.
- The ability of being meticulous, detail oriented and focused in driving daily conversations and deliverables (internal & external).
- This role also requires you to work across functions and departments to bring the product to life.
Your Primary Responsibilities will include:
- Thinking for social and digital while ensuring client delight
- Managing key projects with effective execution across cross-functional teams
- Cracking briefs, processing and executing client projects independently
- Coordinating with internal teams to ensure timely fulfillment of projects
- Maintaining trackers, reports for client interaction, product/ service usage
- Driving and increasing value across existing clients.
- Planning, strategising and execution of campaigns
- Creating monthly and quarterly reports to determine efficacy and meet KPIs.