Job Summary
Role Purpose
The Operations Manager - IT Services is responsible for end-to-end management of enterprise IT operations, including core infrastructure, networks, cloud platforms, cybersecurity, business applications, and IT governance. The role ensures high availability, security, scalability, and cost-effective IT services aligned with business objectives across manufacturing, corporate, and regional sites.
Key Responsibilities
IT Strategy & Governance
Define and execute IT operations strategy aligned with business growth, digital transformation, and scalability requirements.
Establish IT policies, standards, SOPs, and governance frameworks ensuring compliance with audit, security, and regulatory requirements.
Develop and manage IT roadmaps for infrastructure modernization, cloud adoption, and business continuity.
Infrastructure & Network Operations
Own and manage enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi-Fi, VPN, VoIP, and CCTV systems.
Lead greenfield and brownfield IT projects, office expansions,
and technology refresh initiatives.
Ensure 24x7 availability, performance, and reliability of critical IT systems across locations.
Cloud, Collaboration & Applications
Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace).
Drive cloud migration initiatives and hybrid infrastructure models for flexibility and disaster recovery.
Support and integrate ERP and business systems (SAP B1 / S4 HANA, Dynamics Navision, HRMS)
Cybersecurity & Risk Management
Establish and enforce cybersecurity controls, including firewalls, endpoint security, MFA, monitoring, and backup strategies.
Ensure implementation of disaster recovery and business continuity plans.
Manage audits, vulnerability remediation, and incident response.
IT Operations & Service Delivery
Lead IT service management processes in line with ITIL practices, ensuring smooth L1– L3 support.
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📌 ASSOCIATE DELIVERY MANAGER (Gurugram)
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📍 Gurugram