Chief Operating Officer (COO)| Pre- Series- B Funded Company

Location: Mumbai

Experience: 15+ years

About the Chance

We are working with a large HealthTech company operating at the intersection of healthcare and financial services, with a strong track record of serving 25M+ customers over the last 15 years.

The organisation is at an exciting stage of scaling its operations and is looking for a Chief Operating Officer (COO) to lead its large, complex, technology-enabled operations across multiple business lines.

This is a high-volume, high-velocity leadership role, with responsibility for 200+ personnel and pan-India operations spanning 1,200 cities. The mandate is to build greater operating rigor, leverage technology to drive efficiency, and create scalable processes that deliver consistently high customer experience, quality and turnaround times.

The Role

The COO will own end-to-end operations across five key business lines:
- Insurance Medicals
- Tele-medicals
- Corporate Health Benefits
- Teleconsultations
- OPD Insurance





The role will involve managing a diverse operating ecosystem including contact centre teams, doctors, operations teams and technology-enabled delivery processes at a hyperlocal level across 1,200 cities.

Key Responsibilities
- Own end-to-end operations across all five business lines and drive consistent execution at scale.
- Build and institutionalise high-volume, high-velocity operating models, processes and controls.
- Leverage technology to automate, digitise and streamline operations, with a strong focus on improving efficiency and reducing costs.
- Drive a strong customer-centric culture, with customer experience embedded into processes, technology and operating metrics.
- Own operational KPIs across volume, velocity, quality and turnaround time (TAT).
- Identify operational bottlenecks and lead continuous improvement initiatives.
- Take ownership of the P&L; for the operations function and work closely with Finance.
- Partner

📌 Chief Operating Officer (Gpo)
🏢 MetaMorph
📍 Gpo