This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.
Recovery here is a value and relationship function.

The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

Collection Manager
Function: Revenue/Collections
Reports to: Head of Inside Sales

Collection Performance & Targets
- Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.
- Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.
- Drive recovery from partial-paid, overdue,



and at-risk clients.

Lead, coach, and drive the collections team; Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.
- Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.
- Create, develop and own strategies which match the brand’s values and reputation.

Event-to-Event Collection Strategy
- Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.).
- Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.
- Benchmark each event's collection performance and embed learnings into the next cycle.

Root Cause Analysis (RCA) on Misses
- Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.
- Cross-functional Partnership (Sales & Data)
- Partner with th

📌 Collections Manager (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru