Front desk manager / executive / associate (FDM / FDE / FDA) Department: Hotel operations
South India (Goa, Karnataka, Kerala, Tamil Nadu)
Experience: 1 to 5 years

We are a people-first brand built around travel, community and shared experiences. The front desk is where The Hosteller either happens or doesn't. It is not a reception job. Alongside the desk, the role carries visibility and accountability across housekeeping readiness, F&B; and concierge fulfilment, repairs and maintenance, safety and security, cash and inventory integrity, and the property team itself. Executes the guest lifecycle under supervision. Runs shifts independently and owns exceptions: complaints, refunds, room changes, upgrades. Decides within SOP limits and guides associates on shift. Owns the property's front office outcome. Reports to the GM or AGM, dotted to the Area Manager.

Read the guest correctly and adapt the first move accordingly, whether that's a solo female traveller, a corporate group, a long-stay workation guest or a first-time backpacker.



Never let the desk go unattended during peak arrival and departure windows.
Compliance, safety and security at the desk Complete every compliance check without exception: valid government ID, verified phone number, and C-form filing for foreign nationals. Enforce property policy on underage bookings, parental consent, alcohol, drugs and substances, visitor hours and prohibited items. Requests, complaints and service recovery (receive, log and close guest requests across housekeeping, maintenance and other categories within their defined turnaround times)
Rooms and housekeeping readiness (hold the property to its cleanliness and readiness standard, and inspect rather than assume. Coordinate room readiness against the day's arrivals, and block or unblock inventory for maintenance with accurate reasons. F&B;, concierge and ancillary revenue (drive and fulfil F&B; orders, mobility, local experiences and other concierge bookings accurately and on

📌 Customer Service/service Receptionist (Dharwad)
🏢 The Hosteller
📍 Dharwad