Location: Mumbai (in office) · Experience: 2–5 years · Qualification: Graduate (any stream); MBA not required
About Resollect
Resollect is a fast-growing B2B SaaS and execution platform for banks, NBFCs, HFCs, and ARCs, powering legal recovery and collections across India — lakhs of legal notices, court filings, newspaper publications, and field actions executed through our vendor and partner network.
The Role
You will own on-ground execution of our legal recovery operations — notice printing and dispatch, newspaper publications, courier and postal coordination — by managing a network of vendors and ensuring every task is completed on time, tracked, and reported. You are the person who gets it done and always knows the exact status of everything.
Responsibilities
Notice Dispatch Operations
- Own the end-to-end notice pipeline: print, sign, dispatch — coordinating printers, franking/postal vendors (India Post, Speed Post, couriers), and internal teams
- Track every batch from generation to proof of delivery; chase PODs, manage RTO/undelivered cases,
and maintain dispatch-level records
- Ensure client SLAs and statutory timelines are never missed
Newspaper Publication Management
- Coordinate publication of possession/auction/statutory notices across newspapers and jurisdictions — obtain quotes, book slots, verify published copies, collect e-paper clippings and bills
- Build and maintain a rate-card and vendor base of publication agencies across states
Vendor Management
- Onboard, negotiate with, and manage printing, dispatch, publication, and allied vendors
- Track vendor performance (TAT, error rates, cost); resolve escalations and replace underperformers
- Verify vendor invoices against actual deliverables before payout approval
MIS & Reporting
- Own operational MIS end-to-end: batch-wise trackers, POD status, publication logs, TAT dashboards, exception reports
- Publish daily/weekly status reports to clients and internal leadership
- Maintain audit-ready rec
📌 Operations Associate (Gpo)
🏢 Resollect
📍 Gpo