About Our Client

Our client is a well-established player in the energy and power solutions sector, offering products such as inverters, batteries, and solar solutions. The company is focused on delivering strong customer service, operational excellence, and continuous innovation while expanding its nationwide service footprint and customer support capabilities.

Job Description
- Develop and execute the national after-sales service strategy aligned with business goals.
- Manage service policies, SOPs, budgets, manpower planning, and operational performance.
- Strengthen and optimise the authorised service centre and partner network.
- Drive customer complaint resolution, escalation management, and service turnaround times.
- Oversee warranty claims, product replacements, and field failure analysis.
- Manage service revenue, collections, cost control, and operational productivity.
- Lead CRM adoption, service analytics, dashboards, and digital transformation initiatives.
- Build and mentor a high-performing national service organisation while developing future leaders.





The Successful Applicant

We're looking for someone who has:
- 18 to 20 years of experience with significant leadership exposure in after-sales service management.
- Proven experience in managing large, geographically dispersed service networks.
- Strong experience in Inverter, UPS, Battery, Solar, Power Electronics, or related electrical/electronic products.
- Expertise in service operations, warranty management, field failure analysis, and complaint management.
- Experience in service revenue generation, collections, cost optimisation, and service centre operations.
- Robust exposure to CRM platforms, service management systems, digital tools, and performance dashboards.
- Effective stakeholder management across Sales, Quality, R&D;, Manufacturing, Supply Chain, and Product teams.
- Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related discipline.

What's on Offer
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📌 National Service Manager (Jaipur)
🏢 Michael Page
📍 Jaipur