Key Responsibilities:
- Flight, Hotel & Package Reservations:
- Handle domestic and international flight bookings
- Manage hotel reservations and holiday packages
- Prepare travel itineraries as per customer requirements
- Customer Handling:
- Suggest best fares and suitable travel options
- Resolve customer queries and booking-related issues
- Ticketing & Documentation:
- Issue air tickets using GDS systems such as Amadeus, Galileo, or Sabre
- Verify passport and visa details
- Generate e-tickets, invoices, and travel vouchers
- Fare Calculation & Quotation:
- Calculate airline fares accurately
- Share quotations with customers and follow up for confirmation
- Booking Modifications & Refunds:
- Process ticket cancellations, rescheduling, and refunds
- Coordinate with airlines, hotels, and other vendors
- Coordination & Reporting:
- Coordinate with airlines, hotels, and travel partners
- Maintain daily booking records and sales reports
Required Skills:
- Positive communication skills in English (additional languages are an advantage)
- Basic computer knowledge
- Knowledge of GDS systems preferred
- Strong customer service skills
- Attention to detail
Qualification:
- Minimum 12th pass (Graduate preferred)
- Travel & Tourism certification is an advantage
Experience:
- Fresher or 1-3 years of experience in a travel company