Roles and Responsibilities
- Diagnose and resolve portal issues.
- Record issues, solutions, and maintain IT support logs.
- Assist staff with basic IT usage and promote cybersecurity best practices.
- Work with external service providers for upgrades or specialized issues.
- Regularly check systems to reduce downtime and ensure smooth IT operations.
- Provide trainings to staff.
- Initiate requirement gathering communication with the relevant stakeholders.
- Any other work may be assigned based on the business requirements.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Specialist / IT Helpdesk / Call Center Tech Support.
- Strong knowledge of Windows and macOS operating systems and operations of various portals.
- Strong problem-solving, communication, and interpersonal skills, with the ability to support non-technical staff effectively.
- Ability to work independently and manage multiple tasks in a quick-paced, dynamic environment.
Preferred Qualifications
- Experience working in educational institutions, multi-campus organizations, or large office environments.
📌 IT Support Specialist (Lucknow)
🏢 City Montessori School
📍 Lucknow
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