Key ResponsibilitiesOperations
- Manage the complete day-to-day operations of the outlet.
- Ensure smooth opening and closing of the café.
- Maintain cleanliness, hygiene, and food safety standards.
- Ensure all SOPs are followed consistently.
- Resolve customer complaints professionally.
Team Management
- Supervise, train, and motivate the outlet team.
- Prepare staff schedules and manage attendance.
- Conduct daily briefings and allocate responsibilities.
- Monitor staff performance and maintain discipline.
Sales & Customer Experience
- Achieve daily and monthly sales targets.
- Improve guest satisfaction and encourage repeat business.
- Upsell products and implement local marketing initiatives.
- Monitor online reviews and customer feedback.
Inventory & Cost Control
- Maintain inventory accuracy.
- Monitor stock levels and place timely requisitions.
- Control wastage, pilferage, and food cost.
- Ensure proper documentation of transfers and stock movement.
- Conduct daily and monthly stock audits.
Cash & Billing
- Supervise billing operations and cash handling.
- Verify daily sales reports and cash reconciliation.
- Ensure accurate recording of cash, UPI, and other payment methods.
Administration
- Maintain operational records and reports.
- Coordinate with purchase, production kitchen, and management.
- Ensure compliance with company policies and statutory requirements.
Requirements:
- 2-5 years of experience managing a café, restaurant, or QSR.
- Strong leadership and people management skills.
- Valuable understanding of inventory and cost control.
- Comfortable using POS and restaurant management software.
- Strong communication and problem-solving abilities.
- Ability to work under pressure during peak hours.
- Flexible to work weekends, holidays, and rotational shifts.
Preferred Skills
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Staff scheduling
- Cost control
- Basic computer skills (Excel, Goog