Job Title: Service Center Head - Operations

Function: Regional Operations
RCS Grade: N
Reports To: Area Operations Head
- About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics setting.

Position Overview

The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP/Etail/INTL shipments to customers while driving operational efficiency, service quality, and employee engagement.

Job Purpose
- Lead the Service Center’s daily operations to ensure safe, timely, and profitable delivery of shipments.




- Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs.
- Build and maintain a highly engaged and capable team to support organizational goals.

Key Responsibilities

Operational Excellence:
- Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity.
- Monitor load patterns to optimize delivery and pickup schedules.
- Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions.
- Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances.
- Manage vehicle availability and service provider coordination.
- Conduct daily briefings and drive adherence to operational workflows and SOPs.

People Management:
- Provide direction and support to employees, fostering a performance-driven culture.
- Monitor team performance, mentor

📌 Operations Executive (Nagpur)
🏢 Dhl
📍 Nagpur