Job Title

Assistant manager - Soft Services
Job Description Summary

Job Summary The Soft Services Manager is responsible for planning, managing, and monitoring all soft service operations within the facility, ensuring a protected, clean, hygienic, and customer-focused environment. The role oversees housekeeping, cleaning services, waste management, pest control, landscaping, front office services, and other support functions while ensuring compliance with quality, safety, and contractual standards. Key Responsibilities Operational Management - Manage day-to-day soft service operations across assigned facilities. - Ensure high standards of cleanliness, hygiene, and appearance throughout the premises. - Develop and implement service schedules, cleaning programs, and maintenance plans. - Monitor service delivery against established KPIs and SLAs. - Conduct regular inspections and audits to ensure compliance with quality standards. Team Management - Lead, supervise, and motivate housekeeping, janitorial, front office, and support staff. - Plan manpower deployment and shift scheduling.



- Conduct performance evaluations and identify training requirements. - Ensure adherence to company policies, procedures, and code of conduct. Vendor & Contract Management - Manage outsourced service providers and contractors. - Monitor contractor performance and ensure compliance with contractual obligations. - Review service reports and coordinate corrective actions where required. - Support procurement activities related to soft services supplies and equipment. Health, Safety & Compliance - Ensure compliance with health, safety, environmental, and statutory regulations. - Conduct risk assessments and implement corrective measures. - Maintain records related to audits, inspections, incidents, and compliance requirements. - Promote a culture of safety and hygiene across the facility. Budget & Cost Control - Prepare and manage soft services budgets. - Monitor expenses and identify opportuniti

📌 Assistant Manager (Gurugram)
🏢 Cushman & Wakefield
📍 Gurugram