At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the advantages ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Key Responsibilities:
Application Support & Troubleshooting:
- Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding.COM portal issues and functionality questions.- Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly.
- Investigate and resolve content integration issues within the Kentico CMS environment.
- Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services.
Operational Stability & Maintenance:
- Maintain and support reporting solutions, including troubleshooting SQL jobs and tuning SQL for optimal performance.
- Document incidents, enhancements, configuration changes, and resolutions using defect tracking and ITSM tools.
- Collaborate with infrastructure teams on IIS, deployment issues, caching, environment configuration, and system performance improvements.
Collaboration & Conti
📌 Rhs Support (Gurugram)
🏢 Alight
📍 Gurugram
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