About the Role

If you enjoy interacting with people, solving problems, organizing activities, and creating memorable experiences, we'd love to hear from you.

Key Responsibilities
- Welcome and assist customers, visitors, and clients with professionalism and warmth.
- Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
- Handle customer concerns, complaints, and feedback promptly and professionally.
- Coordinate customer engagement initiatives and experience-enhancing activities.
- Ensure high standards of hospitality and service across the organization.
- Conduct regular follow-ups with customers to gather feedback and improve service quality.
- Plan and organize employee engagement programs, celebrations, and wellness initiatives.
- Coordinate birthdays, festivals, appreciation events, and team-building activities.
- Work closely with HR and management to foster a positive workplace culture.
- Monitor customer and employee satisfaction through surveys and feedback mechanisms.
- Maintain accurate records of feedback, grievances,



and resolution status.
- Collaborate with various departments to improve overall customer and employee experience.
- Support front office operations whenever required.
- Ensure reception and common areas are welcoming, clean, and well-maintained.
- Prepare periodic reports on customer satisfaction, employee engagement, and improvement initiatives.

Required Skills & Competencies
- Excellent verbal and written communication skills.
- Robust interpersonal and relationship-building abilities.
- Outstanding customer service and hospitality mindset.
- Positive attitude with a friendly and approachable personality.
- Strong problem-solving and conflict-resolution skills.
- Excellent organizational and time management abilities.
- Ability to multitask and work in a fast-paced environment.
- High emotional intelligence and empathy.
- Good presentation and grooming standards.
- Proficiency in MS Office (Wor

📌 Happiness Manager (Hyderabad)
🏢 Solitaire International
📍 Hyderabad